rt.debian.org - Debian Request Tracker
rt.debian.org is a Request Tracker used by some Debian teams. (some others use a pseudo-package on bugs.debian.org or a tracker on an Alioth project.)
Web Access
RT lives at: [https://rt.debian.org/]
Anyone can view the public queues and tickets by logging in as the 'guest' user with the password 'readonly'.
Debian developers can also log in as the debian user. The password for this account is available from: master.debian.org:/home/debian/misc/rt-password
Teams
Debian System Administration
The DSA team uses 3 queues:
- DSA [public]
- DSA - incoming
- DSA - private
New tickets can be created by mailing admin@rt.debian.org (make sure to put "Debian RT" somewhere in the subject). see [:Teams/DSA/RTUsage:DSA RT Usage] page.
The keyring team
The keyring maintenance team uses two queues:
- Keyring [public]
- Keyring - incoming
New tickets can be created by mailing keyring@rt.debian.org (make sure to put "Debian RT" somewhere in the subject).
The security team
The security teams uses three queues:
- Security [public]
- Security - incoming
- Security - private
New tickets can be created by mailing security@rt.debian.org (make sure to put "Debian RT" somewhere in the subject).
The mirror team
The mirror team only use one public queue: Mirror.
New tickets can be created by mailing mirror@rt.debian.org (make sure to put "Debian RT" somewhere in the subject).
Other teams
If any other teams/groups want to use rt.debian.org to track their requests, they're welcome to do so, just send the details in an RT ticket for DSA.
Incoming queues and visibility
When a team uses an "incoming" queue, all newly created tickets end up there and are thus not public by default until someone move them to the public queue. This is so we can have tickets mailed in which shouldn't immediately become public, e.g. '/bin/lala is a 4755 bash on master' or whatever. The idea is that almost every ticket will move from the incoming queue to the public queue the first time a human sees/touches it. When there's a private queue, it's intended for tickets that really should remain private but these should be the vast minority of tickets with the majority being in the public queue.
Ressources
http://bestpractical.com/rt - Best Practical's request Tracker homepage.
[http://www.debian.org/doc/developers-reference/ch-resources#s-server-machines http://www.debian.org/doc/developers-reference/ch-resources] - some hints on DSA RT tickets.