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rt.debian.org - Debian Request Tracker

rt.debian.org is a Request Tracker used by some Debian teams. (some others use a pseudo-package on bugs.debian.org or a tracker on an Alioth project.)

Web Access

RT lives at: [https://rt.debian.org/]

Anyone can view the public queues and tickets by logging in as the 'guest' user with the password 'readonly'.

Debian developers can also log in as the debian user. The password for this account is available from: master.debian.org:/home/debian/misc/rt-password

This account can also create tickets through the web interface, if you prefer that to email ?FootNote(The 'guest' account can't create tickets because it has such a weak password it might as well not have one (in fact, if that were an option in RT, it wouldn't).)

Other teams

If any other teams/groups want to use rt.debian.org to track their requests, they're welcome to do so, just send us the details in an RT ticket for DSA.

(Boring details on) Queues and Users

The current setup of queues and users in RT is a work in progress and may change depending on how well things work out. For example, with users we could look at either integrating RT with LDAP or using one of the auto-account-creation hacks for RT rather than having one shared account for DDs.

Right now, the queues are as follows:

With new tickets defaulting to the 'incoming' queues which are not world readable. This is so we can have tickets mailed in which shouldn't immediately become public, e.g. '/bin/lala is a 4755 bash on master' or whatever. The idea is that almost every ticket will move from the incoming queue to the public queue the first time a human sees/touches it. There's a private DSA queue for tickets that really should remain private but these should be the vast minority of tickets with the majority being in the public queue.

Ressources