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== Mail Access ==
 * To create a ticket by a mail to the appropriate team (listed below). Make sure to put "Debian RT" somewhere in the subject.
 * To provide extra information to a ticket, you must make sure to include the precise subject tag like "[rt.debian.org #379]".

rt.debian.org - Debian Request Tracker

rt.debian.org is a Request Tracker used by some Debian teams. (some others use a pseudo-package on bugs.debian.org or a tracker on an Alioth project.)

Web Access

RT lives at: [https://rt.debian.org/]

Anyone can view the public queues and tickets by logging in as the 'guest' user with the password 'readonly'.

Debian developers can also log in as the debian user. The password for this account is available from: master.debian.org:/home/debian/misc/rt-password

CLI Access

See ["rt_cli"] and see above for about/access.

Mail Access

  • To create a ticket by a mail to the appropriate team (listed below). Make sure to put "Debian RT" somewhere in the subject.
  • To provide extra information to a ticket, you must make sure to include the precise subject tag like "[rt.debian.org #379]".

Teams

Debian System Administration

The DSA team uses 3 queues:

  • DSA [public]
  • DSA - incoming
  • DSA - private

New tickets can be created by mailing admin@rt.debian.org (make sure to put "Debian RT" somewhere in the subject). see [:Teams/DSA/RTUsage:DSA RT Usage] page.

The keyring team

The keyring maintenance team uses two queues:

  • Keyring [public]
  • Keyring - incoming

New tickets can be created by mailing keyring@rt.debian.org (make sure to put "Debian RT" somewhere in the subject).

The security team

The security teams uses three queues:

  • Security [public]
  • Security - incoming
  • Security - private

New tickets can be created by mailing security@rt.debian.org (make sure to put "Debian RT" somewhere in the subject).

The mirror team

The mirror team only use one public queue: Mirror.

New tickets can be created by mailing mirror@rt.debian.org (make sure to put "Debian RT" somewhere in the subject).

Other teams

If any other teams/groups want to use rt.debian.org to track their requests, they're welcome to do so, just send the details in an RT ticket for DSA.

Incoming queues and visibility

When a team uses an "incoming" queue, all newly created tickets end up there and are thus not public by default until someone move them to the public queue. This is so we can have tickets mailed in which shouldn't immediately become public, e.g. '/bin/lala is a 4755 bash on master' or whatever. The idea is that almost every ticket will move from the incoming queue to the public queue the first time a human sees/touches it. When there's a private queue, it's intended for tickets that really should remain private but these should be the vast minority of tickets with the majority being in the public queue.

Resources