Differences between revisions 1 and 2
Revision 1 as of 2007-10-23 05:20:02
Size: 2659
Editor: FranklinPiat
Comment: Guillem Jover 's http://lists.debian.org/debian-devel-announce/2007/03/msg00018
Revision 2 as of 2007-10-23 05:39:42
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Editor: FranklinPiat
Comment: more stuffs
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== Other teams == == Email Access ==
To create a new ticket, simply send a mail to admin@rt.debian.org and make sure to put the string "Debian RT" somewhere in the subject.

== Queues and Teams ==

Right now, the queues are as follows:

 * keyring [public]
 * DSA [public]

 * keyring - incoming
 * DSA - incoming
 * DSA - private
Line 30: Line 42:
=== users ===
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Right now, the queues are as follows:

 o keyring [public]
 o DSA [public]

 o keyring - incoming
 o DSA - incoming
 o DSA - private
=== queues ===
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 * [http://www.debian.org/doc/developers-reference/ch-resources#s-server-machines http://www.debian.org/doc/developers-reference/ch-resources] - some hints on DSA RT tickets.

?BRTranslation(s): none


rt.debian.org - Debian Request Tracker

rt.debian.org is a Request Tracker used by some Debian teams. (some others use a pseudo-package on bugs.debian.org or a tracker on an Alioth project.)

Web Access

RT lives at: [https://rt.debian.org/]

Anyone can view the public queues and tickets by logging in as the 'guest' user with the password 'readonly'.

Debian developers can also log in as the debian user. The password for this account is available from: master.debian.org:/home/debian/misc/rt-password

This account can also create tickets through the web interface, if you prefer that to email ?FootNote(The 'guest' account can't create tickets because it has such a weak password it might as well not have one (in fact, if that were an option in RT, it wouldn't).)

Email Access

To create a new ticket, simply send a mail to admin@rt.debian.org and make sure to put the string "Debian RT" somewhere in the subject.

Queues and Teams

Right now, the queues are as follows:

  • keyring [public]
  • DSA [public]
  • keyring - incoming
  • DSA - incoming
  • DSA - private

If any other teams/groups want to use rt.debian.org to track their requests, they're welcome to do so, just send us the details in an RT ticket for DSA.

(Boring details on) Queues and Users

users

The current setup of queues and users in RT is a work in progress and may change depending on how well things work out. For example, with users we could look at either integrating RT with LDAP or using one of the auto-account-creation hacks for RT rather than having one shared account for DDs.

queues

With new tickets defaulting to the 'incoming' queues which are not world readable. This is so we can have tickets mailed in which shouldn't immediately become public, e.g. '/bin/lala is a 4755 bash on master' or whatever. The idea is that almost every ticket will move from the incoming queue to the public queue the first time a human sees/touches it. There's a private DSA queue for tickets that really should remain private but these should be the vast minority of tickets with the majority being in the public queue.

Ressources