Gitlab Common Errors

If you have this kind of error

  Cloning into'public-test-project-ssh'...
  Received disconnect from YOUR_SERVER_IP port 22:2: Too many authentication failures
  Disconnected from YOUR_SERVER_IP port 22
  fatal: Can't read distant repository.

on an ssh clone

  git clone gitlab@ssh.your-gitlab-instance.org:public-test-group/public-test-project.git public-test-project-ssh

Note : In your command line host should match your ssh hostname for gitlab as group and project name.

To be sure you should find a line like the following in /var/log/auth.log

User gitlab from YOUR_CLIENT_IP not allowed because not listed in AllowUsers

You may have to allow gitlab user in /etc/ssh/sshd_config

AllowUsers user1 user2 gitlab
AllowGroups user1 group2 gitlab

Note : user1, user2, group2 are here for the example adapt to your setup.

Do not forget to restart the service

service ssh restart

Debug installation and configuration

Gitlab is composed of several parts. As always logs (/var/log/gitlab), debian specific documentation (/usr/share/doc/gitlab/) and (official) documentation provide lots of information.

gitlab-rake is convenience script to easily run rake commands provided by gitlab in debian environment.

# gitlab-rake gitlab:check
# gitlab-rake gitlab:env:info

gitlab-rails-console is another convenience script to launch a rails console in gitlab debian environment.

# gitlab-rails-console

Just make sure you don't have any gems installed from rubygems.org conflicting with debian packaged versions of the gems required by gitlab. /var/lib/gems/<ruby_version> (/var/lib/gems/2.5.0 or /var/lib/gems/2.7.0) should not have any gems.

rake aborted errors during installation

If your update failed for some reason (usually when dependencies are not satisfied for bundle install --local), and you retry installation after fixing dependencies, you may see errors like

rake aborted!
NameError: uninitialized constant Gitlab::Patch::ActiveRecordQueryCache
/usr/share/gitlab/config/initializers/active_record_query_cache.rb:3:in `<top (required)>'

You will have to manually remove problem creating initializers from /etc/gitlab/initializers. A list of such initializers can be found from gitlab source package or from https://salsa.debian.org/ruby-team/gitlab in debian/maintscript` file.

All lines starting with rm_conffile and corresponding versions are what you need to check.

Additionally, if there is any extra files present in your system at /etc/gitlab/initializers that is not installed by the current package as shown in dpkg -L gitlab | grep '/etc/gitlab/initializers', you need to remove that. We usually try to remove obsolete initializers automatically, but sometimes we miss some files.

The following command returns the list of obsolete initializer files:

for fname in /etc/gitlab/initializers/*; do dpkg -L gitlab | grep -qFx "$fname" || echo "$fname"; done

manually installing ruby dependencies

When ruby dependencies are installed (or uninstalled) manually using gem command, we need to update gitlab and gitaly's Gemfile.lock to use the recently installed version. See 944698 for details.

cd /usr/share/gitlab
truncate -s0 Gemfile.lock
sudo -u gitlab bundle install --local # use the gitlab username instead of gitlab if you changed it
cd /usr/share/gitaly/ruby
truncate -s0 Gemfile.lock
sudo -u gitlab bundle install --local # use the gitlab username instead of gitlab if you changed it

remote: GitLab: 401 Unauthorized

If you got this error after a purge and reinstall when trying git push, then it is because the old .gitlab_shell_secret was not cleaned up during purge. So you need to purge again and remove this file manually before you reinstall

# rm /usr/share/gitlab-shell/.gitlab_shell_secret

TODO: Clean this in purge

your account is awaiting approval from your GitLab administrator

If you saw this message after creating an account for the first time,

You have signed up successfully. However, we could not sign you in because your account is awaiting approval from your GitLab administrator.

You can approve the user and grant Administration access by using gitlab-rails-console command. The steps are documented in /usr/share/doc/gitlab/README.Debian.gz.