Report Bugs to Debian Edu Project
For tracking Skolelinux bugs the Debian Edu developer team prefers working with Debian BTS (Bug Tracking System). Please report problems or weirdnesses with your Skolelinux server/clients via Mail to:
Composing an Error Report Mail
For reporting mails, you can use a mail programme of your choice. Please try to avoid sending HTML formatted mails to Debian BTS, we prefer plaintext formatted mails.
Mail Subject
As mail subject choose a short description that describes your observed problem powerfully.
Mail Body
Debian Edu currently consists of five major packages to report to. To make things easy for you, we recommend reporting to three of them:
- debian-edu-config - report all issues related to the configuraton of your Skolelinux main server or workstations
- debian-edu-install - report all irregularities that occur during system installation
- debian-edu-artwork - report everything that visually looks odd about the Debian Edu artwork (desktop backgrounds, layouts, login screen, etc.)
In the mail body, please put three lines at the top of the mail body, before your describe in detail what you observed:
package: debian-edu-{config|install|artwork} severity: {wishlist|minor|normal|important} version: {squeeze/beta1,squeeze/beta2,SVN-rXXXXX,...}
If reporting a minor issue related to your system configuration observed after installation of Debian Edu/Skolelinux squeeze beta1, please put
package: debian-edu-config severity: minor version: squeeze/beta1
Below this block leave at least one empty line, and then write in human readable text, what the problem is that you observed on your Skolelinux system.
See http://wiki.debian.org/DebianEdu/HowTo/BugReports to learn what kind of information should be included in the bug description.
Other Ways of Reporting
Debian Edu Mailing List
If you are unsure if something that occurs on your system really is a Debian Edu bug or not, you can ask the Debian Edu developers directly on the Debian Edu Mailinglist: debian-edu@lists.debian.org.
After considering your requests, you will probably be asked to report the issue to the Debian BTS, anyway.
Skolelinux.no Bugzilla
The Norwegian branch of the Debian Edu project also runs a Bugzilla issue tracker. On occasions, this system is used, as well. But note that most of the developers prefer the Debian BTS.
The Skolelinux-Bugzilla system is described here: ?DebianEdu/ReportBugsInBugzilla.
Further Readings on Debian BTS
For more information on Debian BTS, please consult this page in the Debian wiki: http://www.debian.org/Bugs/Reporting