This page concerns anyone who has to interact with the DSA team. The recommended way to get something done by the DSA team is to open a new ticket on the request tracker installation used by the team (hosted on rt.debian.org). Learn more about the request tracker in general on this introductory page.
Checklist before opening a new ticket
Check that the issue is not already known
In order to avoid reporting the same issue several times, please check the list of open tickets and verify that it's not already reported.
Installation requests on chroots on porter machines
Installation requests on chroots in porter machines are not exclusivle handled by the DSA team. Therefore please do NOT use RT for that. Instead follow http://lists.debian.org/debian-devel-announce/2010/05/msg00002.html and send install requests to firstname.lastname@example.org with the described tagged subject.
Make sure that it concerns the DSA team
While the DSA team has full root rights on most machines of the project, it has a policy of not interfering with the work of other teams. Use your best judgment to see if something is the resort of DSA or of another team. If the members of a team can't fix a problem that concerns them, they are of course free to request the help of DSA. But do not shortcut the respective teams, please channel the requests through them.
In particular, do not contact the DSA team for:
update and fixes in buildd chroots: you should get in touch with <arch>@buildd.debian.org which should reach the respective buildd maintainers
- problems concerning a service running on ftp-master.debian.org, it's the domain of ftpmasters. Instead report a bug against "ftp.debian.org".
problems that concern services that are handled by other dedicated teams, check the list of various "Infrastructure teams" on Teams.
Some valid requests that concern DSA are:
installation of supplementary packages on any DSA-maintained machine. You can check http://db.debian.org/machines.cgi to verify who is administering the machine. Update and installation requests should NOT go into RT. See above!
- anything that concerns the central LDAP database (adding/removing members in teams, fixing information concerning our hosts, etc.)
- security problems on all the DSA-maintained machines
- handling of backups of the various services
How to submit a ticket
Send your request by mail to email@example.com and include "Debian RT" in the subject. It's also possible to submit tickets through the web interface but we prefer that people do not use that facility: tickets created by mail are associated to a dedicated user that is auto-created while tickets created on the web are associated to the unpersonal "debian" or "guest" accounts. The web interface only allows creation of tickets in the public queue, which may not always be desirable depending on what you're reporting.
In any case, if you submit a ticket through the web interface, make sure to fill the "requestor" field with your email.